FAQs
Q. What is intellectual property infringement?
Intellectual property includes copyrights, patents, and trademarks/ service marks. Intellectual property infringement is the unauthorized use of someone’s intellectual property without permission.
Q. How do I report intellectual property infringement?
If you believe a book printed, sold or distributed by Ingram infringes your intellectual property, please submit a claim through the Copyright and Trademark Infringement Claim Form found here.
Q. What if I’m not sure whether it qualifies as infringement, but I think it warrants investigation?
If you are unsure whether the content constitutes infringement but believe it may violate your intellectual property rights or Ingram policy, please submit your concern to mailto:ingramsparksupport@ingramcontent.com. The appropriate team will review your concern and provide a response.
Q. I am not the copyright holder, but I believe a book may be infringing someone else’s copyright.
Booksellers or librarians may submit an infringement claim using our Copyright and Trademark Infringement Claim Form found here.
Q. What happens after an infringement claim is submitted?
Ingram will review the claim to determine next steps, which includes publisher notification of the claim.
Q . What would I expect from Ingram after an infringement claim is made?
Titles with active claims will be made unavailable from Ingram, removal notices will be sent to our partners, and ability to order will be disabled. *Note: While the book will no longer be available to order, it may still appear on some bookseller websites and product pages. Retailers update their information on different schedules, so it may take a little time for the listing to be fully removed.
Q. When will I receive a response?
Typically, infringement claims will receive a response within one business day.
Q. What is a Digital Millennium Copyright Act (DMCA) counternotice?
A DMCA counter notice is a legal avenue that individuals can pursue if they believe their content was wrongly taken down. It empowers them to challenge the claim made against them and request the restoration of their material.
Q. What happens after a DMCA counternotice is received?
Once a DMCA counternotice is received, the claimant is notified. Ingram must then wait 10-14 business days before restoring access to the content, unless the claimant informs us that they have filed a court action to prevent its restoration.